When someone falls, time really matters; a quick response often saves prolonged lies and hospital admissions. Coast Medic Ambulance provides a rapid Falls Response Service to help in the event that someone has fallen and needs assistance and a clinical assessment to ensure safe recovery subsequent to a fall.
Our clinicians attend with appropriate equipment to support a safe lift, assess for injury or deterioration and escalate to emergency care where indicated.
Rapid, Clinically-Led Help Following a Fall
A fall can be frightening; especially for older adults, vulnerable people and care home residents. Even when a person appears “uninjured”, prolonged time on the floor can increase risk and anxiety.
Coast Medic’s Falls Response is designed to provide:
- Prompt attendance when a person has fallen
- Clinical assessment (observations and red-flag screening)
- Safe lift assist using suitable manual handling techniques/equipment
- Decision support: remain at home/care setting where appropriate, or transfer/escalate if required
- Clear documentation for families, carers, and providers
Who This Service Is For?
Our Falls Response Service is frequently used by:
- Care homes and residential settings
- Supported living providers
- Families and private individuals
- Local organisations needing dependable clinical attendance
- Healthcare and social care partners seeking overflow capacity and rapid response support
What Happens When We Attend
Every incident is different, but a typical call-out includes:
- Immediate triage on the phone
We gather essential details and advise if emergency services are required. - On-scene clinical assessment
We check for injury indicators, pain, head strike concerns, mobility issues, and other red flags. - Safe assistance from the floor (lift assist)
Using appropriate techniques and equipment, we help the person to a safe position. - Reassessment and aftercare guidance
We confirm whether the person can remain safely in place, needs onward review, or requires transport. - Escalation or transport if needed
If symptoms or risk factors are identified, we can escalate appropriately and—where clinically suitable—provide ambulance transport.
Why Providers Choose Us
Professional, calm and clinically robust response is the difference between reassurance and avoidable admission.
- Clinician-led attendance (not just a “lift only” approach)
- Patient-centred decision-making with clear escalation thresholds
- Appropriate equipment and manual handling competence
- Reduced disruption for care teams and families
- Documented outcomes to support governance and continuity of care
- Flexible coverage for planned support or on-demand response (subject to availability)
Common Falls We Attend
- Slips/trips at home with no obvious injury
- Low-level falls from chair/bed
- “Found on the floor” incidents in care settings
- Recurrent falls where a person needs help up and reassurance
- Post-fall concerns where a professional check is needed before deciding next steps
Service Coverage
Coast Medic Ambulance can support falls response across the South West subject to clinician and vehicle availability. If you are a care provider with multiple sites, we can discuss service-level arrangements and response expectations. We are also able to provide a completely adhock service for infrequent call outs.
Speak to Us About Falls Response
If you manage a care service, support vulnerable people, or need dependable assistance after a fall, contact Coast Medic Ambulance to discuss availability, pricing, and provider arrangements.
Call us on 01326 755120.
Frequently Asked Questions
Not always. Our falls response is designed for non-life-threatening falls and situations where a clinical check and safe lift assist is needed. If there are emergency symptoms or serious injury concerns, you should call 999.
Yes. We regularly support care settings with clinical attendance, lift assist and escalation decisions. We are a CQC Registered Provider and meet the necessary requirements for nursing and residential homes.
If we identify red flags or injury concerns, we will advise escalation and can support onward care pathways. Where appropriate and requested, we can also provide ambulance transport.
We can provide clear attendance details and outcomes suitable for families and providers, aligned to good governance practice.
Call us on 01326 755120 to request our attendance. If you have not used the service before, we may require payment over the phone.